About our client Our clients self-service platform connects families and caregivers through a data-driven matching system, bringing transparency and fairness to the elderly care market. By reducing reliance on costly intermediaries, they ensure better working conditions and fair compensation for caregivers while helping families find reliable care. They believe in dignified aging and equitable care, striving to create the best possible experience for everyone involved. Why join the company? Competitive salary + commission Be part of a fast-growing, mission-driven company improving caregiver support. Work in an international team with a flexible, remote-friendly environment. Enjoy attractive commissions and career growth opportunities. Responsibilities: Support and manage caregivers, no cold calls, you respond to inbound inquiries. Assist with placements, handle changes/emergencies, and maintain caregiver relationships. Conduct satisfaction surveys and provide guidance on conflict resolution. Work closely with international teams to optimise processes and improve the caregiver experience. Requirements: Fluent in German (C1) and Romanian (C2) (English is a plus). 1+ year experience in account management, telesales, or caregiver services. Strong communication skills and a passion for helping caregivers. Self-motivated, proactive, and comfortable managing client relationships. Experience with CRM tools (Salesforce, Pipedrive, HubSpot) is a plus.