Candidatul ideal

Minimum qualifications

• Bachelor's Degree (or High School Diploma/GED or Associate Degree) or qualification or any directly related experience to relevant OM activities or customer service, ideally in a multinational environment

• Required language level for daily tasks: English C1+ German B2

• Excellent Communication Skills (verbal and written)

• Microsoft Office proficiency, especially Excel

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Responsibilities

• Sales Quotation Processing (i.e., Create, send, change, monitor & reject)

• Sales Contract Processing (i.e., Create, send, change, monitor & reject)

• Sales Order Processing (i.e., Create Standard Sales order for packed material & bulk material, Create Sample Order, Free-of-charge (FOC) Order, Sales Order with pre-sample, Sales Order with order specific procurement (TGDD/TAS), Down payment Sales Order, Prepayment Sales Order, Sales Order with Letter of Credit (L/C), Process automatically created sales order, Create Sales Order for nonWINS materials, Change/reject Monitor Sales Order)

• Sales Order Facilitation (i.e., Pop-up Handling in the Order, Resolve blocks in the Order, Self Pick-up special process handling, Create delivery for packed materials / allocate material & determine batches, Change/Cancel delivery for packed material, Monitor Post Goods Issue, Create Delivery for volume sales order…etc.)

• Back Order Processing (i.e., Monitor Back Order Process / Follow the allocation rules, Rescheduling…etc.)

• Delivery Facilitation (i.e., Resolve blocks in the delivery, Create Reservation, Allocate batchs with restricted quality)

• General Inquiries (i.e., Provide Order status on request, Request Product availability, Handling of Documentation requests, Create and send reports, Handle outputs in order management, …etc.)

• Complaint Handling

• Consignment Business & VMI (i.e., Create Consignment Fill up, Consignment Billing (Issue), Create Consignment return & Pick up, Vendor Managed Inventory

• Customer & Sales Master Data (Request to change/create Master Data, Create/change Material Info record, Set up customer Care Portal User, Credit Card Payment terms

• Agreement Handling (i.e., Create Commission and Rebate Agreement)

• Collection Support (i.e., Support Payment Collection)