Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Accounts Receivable - Domain Trainee – Italian – Hybrid Bucharest The Accounts Receivable Europe organization provides professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections & Dispute management process. Responsibilities• Work closely with Team leader and Team members.• Perform Senior AR Specialist daily activities.• Help and guide junior colleagues on difficult account reconciliation / escalation cases.• Help tracking performance the junior other team members' performance.• Coaching juniors on process related situations.• Act as client facing person besides the Team leader.• Drive projects, initiatives to improve AR process by involving team members and cascading output to Clients.• Analyse reports, flag risks and improvement possibilities to Team Leader and our Client. • Improve & maintain reports based on the I2C standards.• Be an active part in internal new projects and produce innovative ideas & ways of executing them.• Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.• Drive standardization and productivity improvement within the team.• Collaborates inside the company with members of the same team or other teams to accomplish the allocated tasks.• Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager.• Offer support to the team for customer accounts clearings and reconciliations.• Accomplish all responsibilities in line with client compliance and integrity requirements. • Create, update, revise, and submit standard operating procedures for approval. • Follow the training plan set by management, complete it on time, and highlight potential risks for delays. • Act as a backup or cross-trained for another process or scope of work. Qualifications Minimum qualifications • Full professional knowledge of Italian, min. C1 • Business School Degree or qualification or minimum relevant work experience, related experience to either cash collection or customer service, ideally in a multinational environment. • Ability to work under pressure in a dynamic environment. • Microsoft Office proficiency, especially Excel. • Demonstrated effective cash collection skills, with detail orientation. • Proven financial analysis skills • Ability to be hardworking and to think “outside the box”. • Excellent proven interpersonal and teamwork skills. • Excellent verbal and written communication skills. • Capable of inventive problem solving, while remaining customer focused. • Cultural awareness in a diverse and international environment. • Thirst for learning. Encouraged qualifications • Multilingual preferred. What can we offer? • Attractive salary. • Work in a multicultural and diverse environment with employees from over 30 countries • Genpact professional trainings and distinguished career development opportunities • Friendly work environment (Best Office Award 2015) • Free access to our award-winning learning platform • Benefits such as gym, cafeteria, a medical center, all conveniently located on the office campus