We are inviting applications for the role of Accounts Receivable Collections – French – Hybrid Bucharest




Responsibilities

Booking of Incoming Payments:

• Bank statements, Remittance advices

• Cashing in the amounts and allocating them to the invoices receive

• Investigating and identifying details for the amounts received

• Refund the CN based on the credit policy rule and customer sign off

• Coordinating query resolution/dispute management:

• Telephonic and written communication with the customers

• Telephonic and written communication with the rest of the departments

• Provide to AR team manager or customer several reports on the AR activity based on the request

• Attend weekly cash calls with process owners where is applicable

• Coordinating query resolution/dispute management:

• Deliver the required data for audit purposes

• Ensure critical metrics are met and service is delivered to end users as expected

• Ensure timely contacts with clients via email/phone/fax for collection purposes

• Follow up on accounts and on disputed items

• Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader

• Issuing, checking and sending dunning letters/Collection letters

• Maintaining customer master data (new customer set up/ changes, etc)

• Making the accounting process controls established through the internal policies (SOX)

• Perform customer account reconciliation/ bank reconciliation

• Provide copies of invoices/credit notes to the customer when requested

• Provide required monthly reports

• Putting in place a control system in order to proactively prevent errors from happening

• Reporting periodical/on the spot regarding the activity process indicators

• SOP creation and updating

• Support ad hoc requests from Business group and local units.

What can we offer?

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional trainings and great career development opportunities

• Free access to our award-winning learning platform

• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts