Key Responsibilities:

• Communicating with the client (including other internal departments), sales offices or other external parties in relation to processed activities and solving issues;
• Develops good client relationships and good relations with the colleagues (within the project);
• The duties of a Collections Specialist include collection calls and/or setting up conference calls in order to align parties involved on a common matter discussion with the purpose of reaching desired result and also creation of dispute cases;
• Customer service on collection issues, process customer refunds, Direct Debit, process and review account adjustments, resolve client discrepancies and short payments (claims/disputes);
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process;
• Establish and maintain effective and cooperative working relationships with Key Account managers and Sales Support teams.