Are you looking for a great career and a place to shine?





Join us as a Resolution Customer Agent ︀︋︇️︄︊︉︋​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎︀︋︇️︄︊︉︋​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎on our Airbnb project!





Your profile:

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• Ability to write and speak fluently, clearly and concisely in French and English
  
  
• Availability for a full-time schedule, in shifts covering 10:00 - 00:00, Monday - Sunday, 5 days/ week
  
  
• Availability to work full time from our offices in Bucharest or Brasov
  
  
• Previous experience is mandatory, at least 6 months
  
  
• Excellent problem-solving abilities
  
  
• Empathetic and can communicate in a caring and friendly manner
  
  
• Strong time management skills and motivation to exceed expectations
  
  
• Enjoy working in a fast-paced environment
  
  
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  
  
• Strong team spirit with passion and drive to help users and deliver the best in customer service
  
  
• High level of mediation and composure
  
  

As a Customer Support Agent:

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• You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness
  
  
• You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.
  
  
• You’ll be the face of one of the world’s top brands.
  
  

We offer:

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• Fixed salary, performance and tenure-based bonuses, depending on the position
  
  
• Monthly meal tickets
  
  
• Relocation package available for candidates from outside Bucharest
  
  
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
  
  
• Private medical subscription coverage
  
  
• Extra health benefits: special discounts for dental care and optical services with our partners
  
  
• Reimbursement for your public transportation subscription, after the trial period
  
  
• Gym subscription reimbursement, after the trial period
  
  
• Free subscription to the Bookster virtual library
  
  
• Dedicated psychologist available for free sessions (online or face to face)
  
  
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
  
  
• Paid training and international career opportunities
  
  
• Multilingual exposure - improve your spoken and written language skills
  
  
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​
  
  

Benefits

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  Performance bonus
  
  
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  Medical subscription
  
  
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  Gym membership
  
  
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  Trainings
  
  
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  Courses
  
  
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  Certifications
  
  
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  Bookster subscription
  
  
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  Transport cost reimbursement
  
  
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  Extra days off
  
  
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  Flexible work schedule
  
  
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  Teambuildings / trips
  
  
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  Parties / company events
  
  
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  Fun / Relax Area
  
  
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  Meal vouchers
  
  
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  Gift vouchers