We're looking for  Customer Service Advisors to join our client's team in the beautiful Bucharest to work with the Airline industry! What you'll do: Provide outstanding customer service via email and phone interactions. Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims. Communicating with customers through various channels Responding promptly to customer inquiries Maintaining a positive, empathic and professional attitude towards customers at all times Ensure customer satisfaction and provide professional customer support What's the offer: Meal tickets Private medical subscription Reimbursement for public transportation subscription Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance Permanent contract with the potential for advancement, providing stability and security. Full paid training provided by the company Exciting career growth opportunities within a globally renowned organization. Engaging projects with leading global brands, offering diverse and rewarding experiences. What we're looking for: Proficient writing and speaking skills in French, Italian, German or Portuguese, plus advanced English level are essential Prior experience in an international airline environment/operations is advantageous but not mandatory. EU Citizenship or Romanian residence. Don't miss this incredible opportunity! Apply now!