Scurta descriere a companiei

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.



Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.



Construiește-ți cariera cu noi! Contactează-ne pentru a explora cum te putem ajuta.

Cerinte

Gi Group is recruiting Customer Support Agents for its Client, a BPO Company that connect the biggest and most respected brands on the planet with their customers.



Location: Bucharest

Employment: 6 months Labor Contract with the possibility of extension

Working modality: Full office

Working schedule: 3 Shifts; 8 hours/day from Monday to Sunday.



Requirements:



Minim C1 level - spoken & written skills - of German language & B2 level in English;

Previous experience is NOT mandatory;

Availability for shifts work schedule and also weekends.

Responsabilitati

Responsibilities:



Gambling platform customer support by voice, mail and chat;

Manage interactions with customers, based on a ticketing system, in a polite and professional manner;

Respect SLA terms;

Provide an optimal level of service in order to obtain the best resolution for the customers;

Contact existing customers who have not accessed their account recently and keep them up to date with the platform's current promotions.

Alte informatii

Benefits:



Meal tickets;

Private medical insurance and many discounts for the employees;

Performance bonuses;

Bonus for night shifts;

Paid training;

Bookster subscription;

Discounts at partner companies like: Lensa, Therme, Hard Rock Café, etc;

Career promotion possibilities even after the first 6 months of the contract.