Short company description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.


In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Requirements

Customer Interaction Handling

Problem Solving & Escalation Management

Data Quality

Service Level Agreement understanding/handling

Organization skills, attention to detail ︈︇︋︎︁︀︆︌​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎and follow through to resolve any outstanding issues

Good technical aptitude with an ability to learn quickly

Fluent in Polish language and at least Upper Intermediate English

Time management and administrative skills

Written and verbal communication skills: manages internal communications and external/client communications

Discretion, professionalism, confidentiality and judgment

Computer literacy and working knowledge of Microsoft Office

Ability to operate office equipment (printer, phone, photocopier, etc.)

Team player with interpersonal and conflict management skills

Self-Motivated, positive attitude and approach

Flexibility to take on additional responsibility and tasks when required

Responsibilities

Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation

Performs customer request/problem identification and follows defined procedures to resolve correctly

Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution

Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention Develops and maintains knowledge of customer specific business environment

Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements

Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training

Other info

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 449,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.



At Accenture Technology, we investigate and explore the new technologies on the market, to determine how our clients can use them – helping their businesses innovate, grow and improve.