App Technical Support Associate with Portughuese

Companie Verificata

Adaugat: 2 zile în urmă

Accenture

Aplica pe

Adaugat: 2 zile în urmă

Companie Verificata

Adaugat: 2 zile în urmă

Accenture

Aplica pe

Adaugat: 2 zile în urmă

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Companie:

Accenture

Functia Jobului:

Software & analiza datelor

Industrie:

IT si telecomunicatii

Locatie & Tipul Jobului:

Locatie remote | Program Full Time

Nivel experienta:

Junior

Descriere:

Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
Develops and maintains knowledge of customer specific business environment
Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training

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