Candidatul ideal

We would love to hear from you if you have:
- Proficient verbal and written communication skills in Spanish. We will be testing your level of Spanish (and English) vocabulary and grammar.
- Advanced Spanish skills are a requirement and medium to advanced English skills would be a strong advantage.
- Customer Care orientation and excellent customer service ethic.
- Conflict resolution skills.
- Initiative and creativity.
- Good computer skills
- Ability to type fast
- Ability to work in a team and individually with minimal supervision.
- Ability to work in shifts

Descrierea jobului

The Customer Service Representative's responsibilities are:
- Answer customer questions via phone, live chat and e-mail regarding product details and availability, prices, current/past promotions, delivery times and the status of orders in general, ensuring that inquiries are dealt promptly and accurately according to the internal company policy and procedures.
- Assist potential customers that contact us with inquiries regarding our products and are looking to place orders.

This is an INBOUND call center.
Our operations are conducted in two shifts. We are also required to work in the weekend however, in that situation employees will benefit from 2 consecutive days off during the week. We are working on a weekly rotation between shifts. Shift exchanges with colleagues are allowed as well. Overtime is possible when our work volume requires it and is paid.

We offer:
- Opportunity of personal development within an International Company - we only promote from within our company, we do not hire on higher positions.
- Two weeks paid training package where you are presented the company policy and procedures according to which you will be assisting our customers.
- Monthly special bonuses based on individual performance.
- Annual performance based bonuses.
- In the first month you will be working from the office, afterwards, you will most likley work from home (remote).
- Due to working after US time zone, we cover transport expenses for when you work from the office (taxi/fuel).
- Healthcare package