Customer Service
• Ensure that customers are given considerate and responsible service throughout their visit.
• Deal with enquires and complaints resolving the issue at the earliest opportunity in a
professional manner.
• Ensure that personal appearance and standard of dress for the internal team is in line with
company guidelines.
• Have an understanding of the Mystery Shopper programme, Customer Satisfaction Surveys
and Net Promoter Scores.

Sales
• Ensure that targets are achieved and, where possible, exceeded.
• Able to understand and interpret the relevant oracle reports.
• Utilise in store devices, ensuring that all team members are driving this at every
opportunity.
• Confident use of the store’s dashboard to analyse Footfall, ATV and Conversion.

Visual Merchandising
• Attract, engage and motivate customers into making purchases in store by using the latest visual
techniques.
• Ensure that the weekly brief has been actioned with the store
• Ensure that all merchandise is correctly priced, price amendments are actioned and all POS is
correctly displayed.
• Keep stock on display clean and presentable at all times.

Training & Development
• Develop internal staff and promote progression within the group.
• Monitor the Training and Development site and keep track of staff progression by the relevant
E-assessments.
• Assist with store recruitment, new starter inductions and staff training.
• Management development should be prioritised with the use of the Trainee Management
Academy.