Description Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will role model excellent customer service as serve as an ambassador for our business, ensuring our visitors have a first-class experience.How you will contributeYou will: Allocate people resources in your allocated area to manage customer volumes to deliver first-class customer serviceEnsure that the area constantly meets with health, safety and hygiene standards and our health, safety and environmental policies and lead and manage the safe evacuation of all visitors in the event of an emergencyBe the first point of contact in your area to manage and resolve customer concerns/complaints including safeguarding, escalating as necessary and supporting accident and customer complaint investigationsProvide training, coaching and feedback to area team members to aid development and performance management, driving a culture of continuous improvement.Manage resources (e.g., stock) to ensure effective service to customersWhat you will bringA desire to drive your future and accelerate your career and the following experience and knowledge:A high degree of interpersonal and customer service skills with the ability to positively interact with all levels of people in a professional and courteous manner and act decisively when requiredConfident with presenting/demonstrating/public speakingFirst-level team leadership skillsManage and thrive in pressure situations, particularly associated with large numbers of peopleCompetent organizational skills – able to plan and organize people and tasks effectively.Good numeracy skillsContinuously work with a high level of energy and drive at all timesPlease note this position is based in our Clinceni Plant. The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .No Relocation support availableBusiness Unit SummaryAt Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job TypeRegularCustomer SupportAdministration Services