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About this opportunity 

As an 1st level Operations Telecommunication Engineer, you will be able to combine deep network knowledge with analytical, customer-service, and organizational leadership to make sure our networks are running as smoothly as possible.  

Responsibilities:

• 24/7 Monitoring and 1st level troubleshooting of the RNC/BSC Radio and Mobile Access Service of one of the most prominent Telco Operators in France.
• On-the-spot management of incidents by ensuring follow-up and/or escalation in line with the resolution objectives.
• Handling fulfillment of requests around the clock, carrying out transmission cuts of a radio site in accordance with instructions and requirements. On-site attendance management and field coordination.  
• Managing localized and non-localized customer complaints with maximum end-to-end autonomy ( e.g. call interruptions, degradation of voice quality, speed ratings and/or VMS pb, SMS, unreachable number, etc)
• On-site Attendance Management
• 24-hour call pick-up for incident handling

Key skills:

• Good understanding of telecommunication networks and network elements;
• Capability to manage and organize information systematically, making it easily accessible and understandable.
• Strong verbal and written communication skills are essential for effectively sharing knowledge and collaborating with team members.
• Familiarity with Ericsson/Huawei Equipment
• Scripting knowledge, familiarity with command line
• Intermediate French knowledge ( B2 level) and  availability to improve it on the job and via internal courses.
• Availability to work in shifts (Day and Night shifts)

Benefits

25 + vacation days and additional 2 days off per year for personal time;
Flexy time and hybrid ways of working, with additional support for home office from the company.
Medical subscription for you and your close family.
Life and accidents insurance coverage.
Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);
Short- and long-term variable pay plans available companywide.
Other programs:
rewards and recognition program to appreciate and be inspired by others.
refer a friend and choose to work with those close to you.
internal communities of CSR Volunteers and sports teams.
Learning platforms and programs to develop your skills, as well as curated external content from various libraries.

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Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Romania (RO) || Bucharest

Job details: Automated Operations Engineer