Main responsibilities:

• Receive and process customer orders submitted through the internal platform, ensuring accuracy and timeliness.
• Verify product availability, pricing and shipping information and address any issues promptly.
• Monitor the status of orders throughout the fulfilment process, ensuring timely updates to customers and internal stakeholders, including tracking and delivery information.
• Adress any order-related inquiries and collaborate with other departments for a timely resolution.
• Create new product codes in the order management system.
• Manage the billing process by registering and checking all received invoices and escalating non-conformities.