Back Office Moderator - English - Brasov
Adaugat: 2 săptămâni în urmă
S 800 CUSTOMER SERVICE PROVIDER SRL
Back Office Moderator - English - Brasov
Adaugat: 2 săptămâni în urmă
S 800 CUSTOMER SERVICE PROVIDER SRL
Candidatul ideal
The role
Think of this role as someone who will ensure safe experiences for both people and businesses across the ︃︂︅︇︎︇︋︉︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎global, online digital community.
As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.
This is a work from office position- Brasov.
Essential Requirements:
- Very good knowledge of English written and spoken.
- Experience of working in a high transactional role, in a KPI driven environment.
- A background in either content moderation, customer service or any other role that involves working with daily targets.
- You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
- Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
- Availability to work rotational shifts.
Preferred requirements:
- Deep familiarity with social media, internet laws, policy regulations and market knowledge
- Content Moderation experience is preferred, but not essential.
- Bachelor's degree is preferred, however not essential.
Descrierea jobului
Key Responsibilities:
- Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the ︁︀︂︃︃︇︉︆︄client.
- Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
- Make timely escalations in accordance with established procedures.
- Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
- Participate in continuous training programs established by the company for optimal development in the role.
- Comply with all instructions and procedures related and complementary to the role.
- Be attentive to the communications that arrive through the different communication channels of the company.
Our offer:
- Attractive rewards and additional performance based bonuses
- Annual fixed bonuses
- Full private medical insurance & discounted prices for the dependents of the employee
- Child birth support
- Online library access for passionate book readers
- Various discounts for gym classes & other recreational activities
- Multicultural and enthusiastic work environment
- Access to the company’s cultural events including well-known festivals in Romania
- Lunch vouchers
Sfaturi de siguranta
- Nu trimiteti niciodata BANI in avans sau acte de identitate pentru aplicarea la un loc de munca. Nu trimiteti bani in avans pentru promisiuni de angajare sau alte oferte similare.
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