Candidatul ideal

The role
Think of this role as someone who will ensure safe experiences for both people and businesses across the ︃︂︅︇︎︇︋︉​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎︃︂︅︇︎︇︋︉​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.

This is a work from office position- Brasov.

Essential Requirements:

• Very good knowledge of Italian- written and spoken
• Good level of English language
• Experience of working in a high transactional role, in a KPI driven environment.
• A background in either content moderation, customer service or any other role that involves working with daily targets.
• You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
• Availability to work rotational shifts.

Preferred requirements:

• Deep familiarity with social media, internet laws, policy regulations and market knowledge
• Content Moderation experience is preferred, but not essential.
• Bachelor's degree is preferred, however not essential.

Descrierea jobului

Key Responsibilities:

• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the ︁︀​︂︃︃​︇︅​︀︁︀​︂︃︃​︇︉​︆︄client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related and complementary to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.

Our offer:

• Attractive rewards and additional performance based bonuses
• Annual fixed bonuses
• Full private medical insurance & discounted prices for the dependents of the employee
• Child birth support
• Online library access for passionate book readers
• Various discounts for gym classes & other recreational activities
• Multicultural and enthusiastic work environment
• Access to the company’s cultural events including well-known festivals in Romania
• Lunch vouchers