What is your mission?

• Cultivate trust and foster a friendly rapport with VIP players, ensuring a positive player experience.
• ︁︀​︂︃︃Align with company objectives to craft tailored strategic plans, ensuring effective goal achievement.
• Analyze daily reports to monitor target and KPI fulfillment, identifying trends for proactive and reactive action plans.
• Spearhead the planning, delivery, and optimization of a comprehensive Player Account Management strategy for high-value customers.
• Innovate player interaction approaches, employing effective communication for optimal outcomes.
• Collaborate by sharing knowledge and best practices with fellow Account Managers.
• Stay abreast of game changes and monetization campaigns, remaining well-informed in a dynamic gaming environment.
• Develop and execute a VIP reactivation strategy, mitigating churn risks.
• Actively gather feedback from VIPs, sharing insights with other departments for process improvement.
• Oversee VIP Social Media community management and content creation to enhance engagement.

Top reasons to work with TDCX:

• Attractive remuneration, great perks, and performance incentives
• Medical Subscription
• Bookster Subscription
• Free coffee and tea at the office
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore #BeHappier at work
• Be coached and mentored by experts in your field
• Join a global company with 27 years of experience and more than 350+ industry awards