Bookings Coordinator (Sign Solutions)

About The Role

This role is an excellent starting point within the business, giving the successful candidate the opportunity to look behind the scenes of a fast-growing Language Service Provider on a hybrid basis, working 10am-7pm, Monday - Friday.
As a Booking Coordinator, based in the Sign Solutions Operations Department, you will provide support to all areas within the business, as well as communicating with our Language Service Professionals and clients. The role offers a great opportunity to learn a wide variety of skills within a fast-paced growing area of the business.
We are looking for highly organized, self motivated, quick thinking individuals to join our successful and ever expanding team.​

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Main Duties & Responsibilities

• To manage a constant flow of inbound & outbound contacts in a professional manner, booking Language Service Professionals onto relevant jobs, resolving queries and liaising with other departments;
• Effective Diary Management including co-ordination, sourcing, allocation & re-allocation of staff and freelance LSPs
• Multitasking between contacts, alongside handling a consistent volume of emails from clients and Language Service Professionals;
• Coordinate with Language Service Professionals to schedule and confirm appointments;
• Facilitate immediate connections for Language Service Professionals to video appointments;
• Confidently negotiate with the language service professionals booking related aspects considering approval guidance provided
• Maintaining professional communication with Language Service Professionals and clients regarding their bookings when dealing with queries;
• Prioritizing tasks within the team, showing organization, quick thinking and flexibility;
• Assist other departments when support is required;
• Ensure timely escalation of customer and system issues to relevant departments;
• Troubleshooting to ensure we provide the best possible service in unexpected scenarios;
• Deliver excellent customer service by addressing customer needs effectively.
• Client liaison to ensure the accurate recording of LSP requests, including the extraction of required information in a professional manner
• Establish and maintain effective working relationships with clients and represent the company in a professional manner when liaising with such clients
• Management of key clients

What’s In It For You?

Working for a language services company with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in over 500 languages and dialects. Moreover, every single day through your role you will be contributing to reduce language barriers every single day and enable our customers to have a great experience.
Additionally, we offer the following benefits:
• Hybrid work set up (4 days in the office, 1 day from home)
• Private medical insurance
• Meal tickets (30 RON/Day)
• Yearly Eyeglasses Replacement Budget (600 RON)
• 20 Annual leave days, with +1 annual leave day per year worked
• Welcome package
• Game/Recreation Room
• Roof top terrace
• Brand new modern office centrally located
• Coffee/Refreshments/Breakfast/Fresh Fruit provided daily
• Monthly & Yearly Employee awards
• A young and vibrant team always there to offer support
• Engagement and fun events throughout the year
• Training and career development opportunities within a new and rapid growing business