Candidatul ideal

Proven work experience as an Account Manager, Customer Support Manager, Technical Customer Support, Key Account Manager, or any other customer-facing relevant roles, with Bulgarian clients
Proven ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software (e.g. Salesforce, Sugar CRM, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Economics, Business Administration, Engineering, Sales or any other relevant fields
English language B2 and higher
French language C1-C2 or native

Descrierea jobului

Serve as the point of contact for Bulgarian speaking customers in the company's portfolio
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements
Develop trusted advisor relationships
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports
Collaborate with the sales team to identify and grow opportunities within the designated territory
Assist with challenging client requests or issue escalations as needed

Most of your daily activities as a Customer Support Manager will be:

Client support (Phone, Chat, Email).
Checking website content.
Content translations.
Control the pending applications.
Request documents from the clients.
Resolve clients trading-related requests.
Resolve tasks from the Compliance and Dealing departments.


The position is fully remote for the colleagues living in the country and hybrid for our team in Bucharest