Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work.

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

ING Tech is looking for a Data Analyst, skilled with reporting tools and business experienced to provide valuable insights to our stakeholders.

 
Your day-to-day

As part of WB Transformation Office, the Digital Delivery team is pivotal in realizing our digital delivery goals and enhancing client and employee experiences. The team drives the WB Digital ambition to enable seamless delivery of products, solutions, and services that matter most to our colleagues and clients.

The Digital Delivery team is fully dedicated to setting the WB digital strategy, redirecting where needed based on market- and internal developments, pushing for strong prioritization and commitment throughout the organization, and ensuring our delivery efforts bring the value we target for. The Digital team is responsible for:

• Setting and communicating the ‘WB digital ambition’;
• Managing the ‘Value Stream Digital’;
• Delivering ‘digital (product-agnostic) capabilities’ to enable digitalization across products;
• Driving digital innovation within the WB organization;
• Promoting and facilitating digital adoption across the WB organization;

Within the Digital team, the Centre of Expertise (CoE) for Client Experience (CX) is dedicated to collecting and analysing client insights to drive informed decision-making and foster client-centric growth. The CoE CX advocates for CX expertise within ING WB, ensuring the development of user-centric touchpoints and interactions. It designs and delivers end-to-end (E2E) client journeys, leveraging advanced client data analytics to identify key drivers, root causes, and opportunities. The CoE CX also captures client feedback through global CX measurements such as NPS, CSAT, Voice of the client, and external benchmarks. Additionally, the CoE CX employs service design tools, including journey maps, service blueprints, personas, and prototypes, and facilitates service design workshops to co-create innovative service experiences.

As a Digital CX data analyst you will offer your data analytics expertise to our stakeholders, ranging from client insight analytics for CJEs to creating a KPI report for WB MT. You act as the go-to person for questions related to client data and digital data. Next to this, you will be responsible for the design and delivery of a self-service data analytics solution, to enable our stakeholders to retrieve and analyse the data themselves. On top of this, you will be asked to improve our WB MT digitalization KPI dashboard.

What you bring to the team

• Bachelor’s degree in business administration, data analytics, statistics, financial analytics or other fields with a strong affinity to analytics;
• Minimum of 2 years of professional experience in data analytics or customer research;
• Excellent understanding of data analytics and takes and stimulates decisions based on data and facts;
• Experience in managing large-scale datasets from various sources
• You are able to visualize data using PowerBI and Excel;
• You are a pro-active thinker and have strong project- and stakeholder management skills;
• Excellent English communication skills and ability to craft findings and recommendations into the business language for your stakeholders.
• You are an energetic, motivating person who can work as part of a multidisciplinary team and who can also work independently, think and act out of the box and take accountability.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).