• Ability to understand the organization's business objectives and goals, analyze recorded audio and audio-based data sets for critical insights
• Works with IT to address problems with automated processes that support the speech analytic platform
• Provides ongoing speech category design
• Serves as a subject matter expert, providing knowledge and assistance in the areas of Process Improvement, Change Management, and data analysis for the Speech Analytics Quality platform
• Ability to determine opportunities through analysis of current or future trends
• Weekly/monthly reporting to management and business units
• Structures an analytical approach to finding and solving core business problems seeking to advance the current efforts or processes
• Clearly articulates thoughts and ideas in oral and written presentations
• Contributes creative ideas to conduct thorough analysis to estimate risk/reward
• Assists other users with data analysis as needed
• Diligently capturing combinations of keywords & phrases within the system for optimal configurations performance

Looking forward to welcoming you to the team!



Discover what awaits you:

• Daily meal tickets worth 30 RON to keep you fueled.
• Comprehensive private medical insurance to take care of you (can be also extended to your family).
• Employee Assistance Program Subscription with EAP Romania, providing support for your well-being and personal development
• Great discounts at our partner shops, including electronics, telecommunications subscriptions, dentist partner clinics and optical clinics
• Access to the 7card by Gympass for your fitness and well-being
• Special banking offers to support your financials
• Referral bonus, depending on the campaign of the job opening
• A well-defined career path with many opportunities to grow and explore
• A warm, multicultural environment where your unique voice is valued and celebrated
• Access to a wide range of training and development opportunities
• Discover our vibrant communities of interest, including sports, volunteering, mental health allies, parenting and many other.