Job Description:

• Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products;
• Giving information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner;
• Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services;
• Secure that all complaints are being recognized, recorded confirmed, and solved effectively;
• A responsible and reliable attitude to ensure that the daily adherence plan is being observed;
• Secure that all customer contacts are being handled in an efficient and effective way;
• Supply high-quality service through adherence to given processes and procedures;
• Updating the database of customers and documenting activities and history for further contacts and campaigns;
• Reporting the most common issues to the support team for further escalations.

Join our team of professionals at Foundever and we will offer you:

• Paid professional technical training
• Monthly performance-based bonuses
• 30 RON/day meal tickets
• Private medical insurance
• Discounts of to 40% at partners – electronics and telecommunications subscriptions
• Discounts on eyeglasses, PC protective lenses and other services
• Dentist discounts at partner clinics
• Access to the 7card by Gympass monthly subscription
• Special offer at partner banks
• A well-defined career path with many opportunities to grow in different directions
• Exposure to a multicultural and multilingual environment.