Key Responsibilities:

• Client Relationship Management: Build strong relationships with key clients, acting as their primary point of contact.
• Client Satisfaction and Retention: Develop strategies to enhance satisfaction and loyalty, and proactively address client concerns.
• Business Development: Collaborate with sales teams to identify upselling opportunities and participate in business expansion initiatives.
• Service Delivery Oversight: Lead the client services team to ensure timely and successful delivery of services.
• Strategic Planning: Align client services with business goals and adapt offerings based on market trends.
• Client Communication: Present the value of our products and services effectively to clients.
• Team Leadership: Mentor and guide the client services team, promoting a culture of accountability and growth.
• Data Analysis: Analyze client feedback and performance metrics to drive continuous improvement.
• Budget Management: Oversee the budget for client services operations to ensure optimal resource allocation.

Expected Results:

• Effective management of costs and budget adherence.
• Growth in the sales pipeline and new business opportunities.
• Increased revenue from existing clients and new business.
• Achievement of targeted profitability on sales deals.

Please note that this is a hybrid position. You'll need to come into the office from time to time, depending on the current necessities.

At Ascensos, you’ll be part of a dynamic team dedicated to client success. If you are passionate about client satisfaction and business development, we want to hear from you!