Client Support Specialist
Adaugat: 3 săptămâni în urmă
ALTEN Romania
Client Support Specialist
Adaugat: 3 săptămâni în urmă
ALTEN Romania
Acest anunt este cu aplicare externa. Cand dati click pe Aplicare Externa veti fi redirectionat pe un alt site pentru a aplica.
• Respond to all Customer requests, whether they are requests for tracking/searching of flows or transmitted operations, or requests for explanations of incidents.
• Analyze the needs, inventory the services and products to which the client subscribes.
• Telephone support (~10%) and email support (~90%) (during the remote transmission of banking transactions from clients and locations).
• Diagnose incidents or issues reported by the Client, monitor them until they are resolved. To do this, it will be necessary to use and familiarize yourself with the interfaces for accessing the various flow management applications made available by the 3S after-sales service.
• Communicate to the Service Manager the elements that allow them to develop "reporting" of service activities both for management and for the Client.
• Training of new resources.
• Participation in Compliance actions within controls regarding sanctions and embargoes.
Sfaturi de siguranta
- Nu trimiteti niciodata BANI in avans sau acte de identitate pentru aplicarea la un loc de munca. Nu trimiteti bani in avans pentru promisiuni de angajare sau alte oferte similare.
- Daca aveti impresia ca acest anunt nu este real, va rugam sa il raportati apasand butonul "Raporteaza Job"
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