Key Responsibilities of the Reservations Agent
-Our Reservations Agent love the hustle and bustle of life and are passionate enough to fill our house!
-You will convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
-You will maximise sales and profitability by monitoring consumer demands and upselling in order to achieve targets
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the reservations department
-Supports the smooth running of the Front Office department, where all aspects of the guest journey and experience are delivered to the highest level
-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
-Delivers on plans and objectives where reservations initiatives & hotel targets are achieved
-Supervises the reservations team fostering a culture of growth, development and performance within the department
-Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
-Builds and maintains effective working relationships with all key stakeholders
-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of Reservations Agent:
-Strong follow-up, attention to detail, extremely organized person able to deal with multiple tasks at the same time
- a hands-on approach and lead-by-example work style
-Commitment to delivering exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions with proven problem-solving capabilities offering support where required
-Personal integrity, with the ability to work in an environment that demands excellence, time and energy
-Experience in reservations department or a similar position is beneficial but not essential
-Experience of working with any Reservations IT systems is beneficial
-Strong verbal communication skills