Role Overview:
We are seeking talented Collection Analysts at both junior and senior levels to join our dynamic, multilingual Collections team. Reporting to the Cluster Collections Supervisor for France and Benelux, you will play a pivotal role in maximizing overdue fund collection while fostering positive client relationships. Openings are available for fluent French, Dutch, and Italian speakers, making this an ideal role for both emerging and experienced professionals eager to make a meaningful impact in collections and client support.

Key Responsibilities:

• Collections: Proactively engage with customers to recover overdue funds through various methods (calls, emails), while building rapport and maintaining positive client relationships. Senior analysts will implement strategic approaches to improve collection efficiency.
• Reconciliation & Disputes: Identify and resolve reconciliation discrepancies and manage customer disputes. Both levels will follow up to ensure timely payment, with senior analysts handling complex cases and implementing advanced dispute resolution methods.
• Client Relations: Cultivate and maintain strong client relationships to support smooth and efficient payment processes. Senior roles will focus on strengthening long-term client relationships, contributing to a positive customer experience.
• Customer Inquiries: Address client inquiries on past due accounts, providing detailed account information and guidance. Senior analysts will manage escalated inquiries, ensuring clarity and resolving issues quickly.
• Invoice Management: Facilitate customer access to invoice copies, account statements, and related documentation to support their payment processing.
• Reporting & Analysis: Prepare collection reports to assist in performance monitoring and strategic improvements. Senior analysts will generate advanced reports, analyzing trends and suggesting process optimizations to support team goals.
• Mentorship: Senior analysts will mentor junior team members, offering guidance on collection techniques, customer management, and best practices in reporting.

Benefits:
· Meal Vouchers (30 ron per each working day)
· Life Insurance
· Private Medical Care
· Holiday Allowance
· Christmas and Easter Bonus
· Marriage Bonus
· Extra vacation days (Birthdays and 1 additional day added every year of employment)
· Annual Bonus

Why Our Team Enjoys Working Here:

• Be part of a diverse, multilingual team in an inclusive and collaborative office environment.
• Benefit from flexible working options and tailored growth opportunities.
• Thrive in a culture that values mentorship, professional development, and positive client impact.We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis our greatest asset are our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team