Deliver high efficiency and performance while ensuring high quality and company protocols are in place when contacting customers that are past due via phone calls, emails, chats
Negotiating and motivating customers to repay their debts
Interview reasons for delays in payments
Constant monitoring of payment agreements
Finding and updating data to debtors (skip tracing)
Registering collections activities in computer programs
Display understanding of collections processes, legislation & regulations, market trends and industry best practices Other tasks assigned by the Collections Team Leader

We offer:

Possibility to work remotely, in the office or in a hybrid model
Working in a fast-growing international finance company
Challenging and interesting projects
Possibilities for career development
A friendly atmosphere and a supportive team