As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

• Responsible for the day-to-day management of the client’s Accounts Receivable portfolio
• Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements
• Ensures quick resolution by the Credit Control Team of issues and escalated items
• Manages a complex AR portfolio, negotiates and implements payment solutions with clients
• Responsible for achieving cash collection and ageing targets
• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
• Regularly assesses all credit management controls and procedures for change and improvement
• Develops strategies and solutions for problematic customers
• Develops strategies and solutions to overcome credit management and credit control challenges
• Is able to develop customer complex account reconciliations
• Ensures cash collection targets are met
• Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes