Short Description As a member of the team, you will leverage your proficient knowledge of Finance & Accounting to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. You will be proactive in ensuring the delivery of a customer focused service to client. Qualifications At least 6 months of experience in Finance & Accounting (preferably in O2C/AR); Minimum B2 level of Swedish and English; High level of Customer Service skills, Client-focus attitude; Good analytical and communication skills; Ability of prioritizing and organizing own work in order to deliver within agreed timelines; Able to work in a dynamic environment, with people from diverse culture; Process management and improvement skills. Job Responsibilities Monitoring accounts and contacting clients (calls, e-mails) to ask them about their overdue payments; Investigating and resolving unapplied payments; Updating account status records and collection efforts; Reporting on collections activity and accounts receivables status; Collecting relevant information and following up on other parties to complete the dispute resolution; Ensuring that operations are run according to engagement’s financials / budget (cost control, review financial data, budgets / forecast, ensure proper billing / invoicing based on contract etc.); Displaying ability to proposes improvements to optimize and increase efficiency and effectiveness within the delivery. Competencies and Skills BPO Process BPO Technology Financial Reporting General Reporting Reporting and Tools