Inviting applications for the role of Collections Team Lead with French – Hybrid Bucharest

Responsibilities

• Ensure the process is carried-out by the team as per the solution design agreed with the customer in the Design and Transition phase
• Achieve the contractually agreed KPIs / SLAs for owned processes
• Share/ implement best practices across teams and processes and ensure homogenous and comprehensive knowledge among team members
• Carry out transformation initiatives and projects to deliver business impact and productivity benefits to customer as per contract agreement
• Act as primary point of contact for all process related escalations
• Ensure that people have all operational resources and timely apply for system resources (upon completion of LTO)
• Present performance indicators in internal operational reviews, analyze data & trends, implement continuous improvement based on Lean & Six Sigma methodologies
• Work with management team to ensure all team members are aware of KPIs/SLAs contractual deliverables and of current & expected performance output
• Coordinate and ensure the creation of the appropriate Standard Operating Procedure structure for the processes managed, coordinate the update process and validate the written procedures before sending to the customer for sign off , in order to ensure they are accurate, comprehensive and the matter is explained in a logical manner, tailored to the process needs.
• Ensure back-up matrix functional for all associates as per the contract requirements.
• Successfully graduating the training plan attached to the position and the tasks;
• Updating the working procedures periodically
• Supporting any systems/tools implementations applicable to the processes in scope
• Participate in the selection of team members for different roles by assessing their domain/process knowledge in collaboration with the Pathfinder

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.