● Interact with developers around the world to help them integrate Auth0 powered by Okta into their products and solve technical issues they run into, mainly through the community forum but also via Auth0 Community social channels by answering technical questions not covered by the community directly.
● Help community members enrich the quality of the discussions by moderating both questions and answers and reducing knowledge gaps.
● Participate directly in the forum, getting insights, and engaging with developers, etc.
● Maintain the integrity of the Auth0 Community by updating or archiving content, as needed.
● Work closely with community members to provide break-fix solution support, operational maintenance, and support services.
● Detect valuable patterns and gather feedback for the rest of the company within the Auth0 community forum (i.e. valuable content to produce knowledge-centered support articles, etc.).
● Collaborate with other departments in the company to resolve customer-facing challenges and empower self-guided support.
● Relay product and documentation feedback, and positively affect shared initiatives.
● Build proof of concept and sample applications for our customers.