Team Leadership & Cross-Department Coordination

• Lead and mentor cross-functional teams across Admissions, Office, Debt Collection, and Concierge Services.
• Ensure smooth collaboration between internal departments, teaching staff, and external stakeholders.
• Monitor and report on departmental KPIs, family satisfaction metrics, and service performance.
• Cultivate a proactive, solutions-focused culture with high accountability and professionalism.

Communication & Relationship Management

• Act as a central point of contact for parents and families, ensuring timely and effective communication across all touchpoints.
• Resolve complaints and inquiries with a client-service mindset, always aiming for excellence in parent satisfaction.
• Ensure consistency in communication tone and content across departments.

Admissions & Enrollment Strategy

• Oversee the entire admissions cycle: inquiry handling, tours, enrollment, and re-enrollment.
• Guide prospective families with clarity, empathy, and professionalism, ensuring a positive first impression of BSB.
• Identify and implement opportunities to streamline and enhance the admissions journey.

Debt Collection Oversight

• Lead the collection process for overdue tuition and other fees, balancing firmness with tact.
• Coordinate with the Finance department to implement effective follow-up procedures.
• Minimise financial risk by maintaining transparent records and proactive communication.

Concierge & Friends of BSB Services

• Oversee the Friends of BSB activities, offering concierge-style services: event bookings, parent gatherings, cultural outings, and more.
• Create memorable, value-added experiences that build community and loyalty among families.
• Coordinate logistics for parent events, educational trips, and other special services.

Requirements

• Experience: Minimum 5 years in leadership roles, preferably in client service, operations, or education administration.
• Skills: Outstanding leadership, organizational, and communication abilities. Adept at multitasking and resolving complex service challenges.
• Tools: Comfortable using project management, CRM, and reporting platforms.
• Mindset: Service-oriented, emotionally intelligent, strategic, and highly adaptable.
• Great communication skills in romanian and english

Why Join Us?
At BSB, we believe that a family’s experience should be as enriching as the student’s. This role offers the chance to reshape how we connect with and care for our families — all while working within a supportive and forward-thinking school culture.

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