What you'll do:

• Deliver a highly professional customer service experience;
• Maintain a high degree of professionalism, availability, dependability, and flexibility;
• Handle calls (~60/day) and online requests in an efficient manner;
• Guide consumers through the resident screening dispute process, beginning with verifying the caller’s identity, then explaining the necessary steps in order to resolve their disputes;
• Provide detailed recount of consumer communications and follow up of all inquiries via Yardi’s CRM system;
• Understand and comply with the company’s resident screening practices, safeguards, policies and legal compliance regulations;
• Escalate unresolved concerns to the Dispute Processing Team and Management.

We also offer a competitive benefits package including:

• Highly competitive salary;
• Up to $2000 educational reimbursement plan/calendar year;
• Comprehensive private medical and life insurance plan;
• Modern technology, work methods and tools;
• Possibility to participate in various training programs and conferences;
• 40 RON/day meal tickets;
• Frequent internal engagement activities, themed parties & team-buildings.
• Discount plans for fitness centers, restaurants and various service providers.
• Fresh fruit, snacks and coffee in the office;
• Open air terrace, game rooms.