Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job.

As we prioritize building strong bonds with our team members, this role offers a hybrid work format, providing you with the flexibility to mix working from both our office in Bucharest and from home.

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Responsibilities:

• Communicates all relevant information and ensures Customer's satisfaction regarding the activities in scope

• Deals with and coordinates any order prioritization request with the Customer, to meet expectations

• Processes all the order management/contract management requests in a timely manner and according to the Customer's instructions / procedures

• Action Sales Orders by following step by step processes documented in provided SOPs

• Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders)

• Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues

• Ensures that Service Level Agreement is met at individual level

• Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level

• Provide advice our B2B Sales and Service teams on contracts that are outside of the normal processes.

• Ensure non-standard terms and conditions are approved and communicated

• Activation of Service & Lease Contracts

• Manage extension, upgrades and terminations of service contracts

• Invoice generation & dispatch

• Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations

• Provides continuous visibility of the orders / requests backlog situation to the Customer

• Ensures structured and high quality communication with the Customer in relation to issues affecting the orders / requests backlog

• Knows and uses the escalation matrix (both internally and with the Customer)

• Contributes in reaching the defined process parameters and business fundamentals (e.g. internal Key Performance Indicators, Customer's inventory levels, etc.)

• Ensures the consistency between data provided by the Customer and orders / requests details inserted in the order management systems (including other supporting tools used for performing the daily activity)

• Assist with ad-hoc reporting requested by business / Customer

• Looks proactively for enhancements of current activities and contributes with ideas / own activity to the process improvements' definition & implementation

• Manages all non-recurrent requests from management and / or Customer (as per Service Level Agreement)

• Supports switch to upgrades / updates of existing applications / systems

• Manages all quality incidents reported by the Customer

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• Required skills:
• Foreign languages skills:

o English language skills (written, reading and spoken)

o German language skills (written, reading and spoken)

• Minimum 1 year experience as contract management / a position of contract specialist associates would be an advantage
• At least 1- 2 years of previous work experience, preferably in the outsourcing industry
• Enterprise Resource Planning system (basic knowledge)
• Contract management systems & tools
• Customer relations management / contract management / supply chain / logistics
• Good analytical & synthesis skills
• Rigorous and accurate working style
• Good working knowledge of MS Office (especially Excel)
• Good Customer relationship capacity
• Basic working knowledge and understanding of Enterprise Resource Planning system
• Good domain knowledge

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What's in it for me?

• Attractive compensation package with a diverse set of social benefits (Monthly budget)
• Medical and Life Insurance
• Private pension plan
• Christmas Bonus
• Fruits, coffee and tea on the house
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
• Child Birth Allowance
• Sport events sponsorship for employees
• Extra annual leave days depending on tenure within Wipro
• Complex Reward & recognition scheme (both non-monetary and monetary options): Winner Circle Points (WCP) & Long service award (LSA)
• Monthly subscription @ Bookster - the first modern library for companies in Romania
• Employee Referral Program with attractive incentive schemes
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external training programs and certifications
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects
• Relocation package

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