Primary Purpose of the Position

Monitor and follow up on alerts for TaaS fleets

Activate service. Communicate with fleets, service providers and installations partners to ensure service delivery.

Troubleshoot hardware. Remote checks on TCUs and sensors.

Organize vehicle availability with the fleet, to make servicing the vehicle possible

Monitor the TaaS vehicles via the GMC platform. React on alerts by informing the fleet and service providers to ensure service is done and alerts are resolved.

Handle job authorization for TaaS accounts. Check if data is in line with job requests. Chase service providers when jobs are not submitted.

Arrange breakdown service for the fleet. Calling service providers which are on route for the fleet. Or arrange roadside service via the Goodyear ServiceLine.

Support data management in GMC and Device Manager. Upload data on TCUs and sensors


Experience

Minimum 1 year experience working in a call center or other customer facing positions

Strong skills with Microsoft Excel and other Microsoft Office tools

Experience with planning and scheduling

Ability to work in a fast-paced, multi-priority environment

Previous experience in transport or technical sector is seen as a plus