The Coordinator Sales Administration Team with German is responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Lead speedy and knowledgeable responses to assist the customer at any stage of their order and proactively resolve any problems. Ensure efficient collaboration with technical support and outside sales, handling responses that resolve customer problems. Apply Company policies.

In this Role, Your Responsibilities Will Be:

Coordinator specific responsibilities:
* Main contact for the activity of the team
* Participate in the recruitment process 
* Coordinate the activity and balance workload within the team/with all the teams of the group
* Give input for performance evaluation to the manager

Customer service representative specific responsibilities:
* Ensure the consistent and effective provision of services / information to the customer base including (but not only) order management, fulfilment, problem solving, price and lead time requests and other services across all media (Telephone, mail, etc.). 
* Review orders for accuracy and completion and save all received orders in electronic format; archive orders in files;
* Check feasibility of customer request in terms of lead times, certificates and documents required (Mainly Exports); answer to basic technical questions;
* Share issues across the team and propose corrective and preventative actions followed in actions plans held by the Team Leader, thereby ensuring the level of customer service required.

Who You Are:

You build and deliver solutions that meet customer expectations. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You readily action new challenges, without unnecessary planning. You build partnership allowing others across the organization to achieve shared objectives. You persist in accomplishing objectives despite obstacles and setbacks. You deal constructively with problems that do not have clear solutions or outcomes. 
 

For This Role, You Will Need:
* Bachelor's degree or equivalent experience in Business administration or International Trade is a plus
* Confirmed experience in customer service role (3-5 years)
* Experience in team management is an advantage
* Excellent verbal and written communication skills in English and German.

Preferred Qualifications that Set You Apart:
* Experience with Oracle System;
* Attention to details, perfectionist, proactivity; 
* Ability to work under time pressure, multi-tasking problem solving
* Customer oriented, good communication and collaboration skills
* Good understanding of computers, spreadsheets, databases, and word processing application programs.
 

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that excellent ideas come from outstanding teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.