Customer Service
• Provide customers with excellent levels of Customer service
• Deal with customer complaints and enquires, providing the best possible outcome.
• Ensure the personal appearance of sales staff is in line with company guidelines.
• Have an understanding of the Mystery Shopper programme.

Sales
• Ensure that targets are achieved and, where possible, exceeded
• Monitor staff service levels in order to maximise store sales
• Utilise in store devices, making sure that the customer is offered the whole product range
• Use reports to assist you in product placement of key selling lines.

Visual Merchandising
• Attract, engage and motivate customers into making purchases in store by using the latest
visual techniques.
• Provide assistance with the maintenance of standards on the sales floor.
• Keep stock clean and presentable at all times.

Training & Development
• Encourage personal progression through store
• Provide assistance with the induction and training of new starters.
• Assist with the development of existing staff, ensuring that personnel complete the relevant
E-Assessments.