Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier, and more comfortable but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Performance Materials is a leading global supplier of innovative technical textiles for the markets of automotive, building materials, apparel, energy, filter media, healthcare, building interiors, shoe and leather goods as well as specialties. The company generates sales of approx. 1.6 billion euros, has 32 production sites in 14 countries around the world and more than 5,000 employees. Freudenberg Performance Materials attaches great importance to social and ecological responsibility as the basis for its business success.

You support our team as

Customer Service Team Lead with Operational Responsibility

Responsibilities:

• Ensure Service Quality within the team;
• Coordinate onboarding and training of new hires, coordinate transitions;
• Ensure complete and correct documentation of the related processes;
• Set up proactive relationships with customers, to achieve and maintain a high level of delivery service and customer satisfaction;
• Complete all Order to Cash Activities from the area of responsibility in an accurate and timely manner;
• Manage the coordination between customer requests/complaints and the different stakeholders;
• Set up and maintain customer master data, product master data, supplier master data, and customer and supplier pricing.

Qualifications:

• Professional experience in the areas of customer service in the automotive industry;
• SAP SD knowledge (other SAP modules like MM are beneficial);
• Excellent English skills are required; Italian language is a plus;
• Good analytical and problem-solving approach and systematics;
• Experience in leading teams and/or projects;
• Knowledge of theories, practices, and procedures typically acquired through a college or university degree or equivalent work experience;

If you like to make a difference and if you would like to be a part of a growing, successful company, then this is the moment to join Freudenberg and become part of a great team!