Short company description

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.





Our mission is to be your digital partner for Sustainability and Efficiency.





We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.





We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.





Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index

Requirements

What qualifications will make you successful?



•Education - Bachelor’s Degree requested

•Fluent in Italian and English

•Open to a 6 hour work schedule;

•Open to a 6 months fixed-term contract;

•Excellent command of English language

•One-year experience in customer support is an advantage

•Ability to multi-task (logging queries while speaking with customers)

•PC skills (Microsoft, Windows, ERPs)

•Excellent interpersonal, communications and time management skills

•Ability to work on own initiative but also as part of a team

•Good verbal and written communication skills are required

•Basic aptitude for learning technical concepts is essential

•Flexible and an ability to learn quickly

Responsibilities

What will you do?



•Provide post-sales support to customers by validating entitlements, assisting customers with unit diagnosis, troubleshooting and completing RMA’s when necessary or assuring a proper escalation to the 2nd level support if needed;

•Offer pre-sales support to customers by referring customers to local resellers / creating web orders, once customer’s specific needs have been identified. Identify opportunities and escalate to the correct internal contact. Advise customers on the correct solution for their requirements;

•Log customer details and problem description in our CRM tool. Escalate cases to the technical support engineers for advanced troubleshooting and resolution;

•Take full ownership of all customers issues until resolution and ensure timely follow up on all commitments;

•Respond to requests on product pricing and features;

•Provide language support to escalation teams where necessary.

Other info

What's in it for me?



•Flexible work schedule and home-office options (hybrid);

•A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;

•Medical & healthcare options: Private medical subscription; Life insurance;

•Mental healthcare: Employee Assistance Program (24/7 online counseling)

•One day off to celebrate your birthday with your beloved ones;

•Hands-on training and access to our technical labs;

•Development Plan through Career path and coaching;

•Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor;

•Sustainability is at the heart of what we do, who we are, and what we believe in;

•Exposure to a multicultural and dynamic environment;

•Diversity and Inclusion – an integral part of the company's history, culture, and identity.



Let us learn about you! Apply today.