- Communication via emails, tickets, and chat with existing customers in order to solve their issues related
to the products
- Giving information about the client to existing customers and prospects via email, handling tickets, and chat
if available for specific LOB and handling the inquiries in a case-closing manner
- Secure and deepen client retention, contribute to excellent customer support and
recognize/promote suitable products and services
- Secure that all complaints are being recognized, recorded confirmed, and solved effectively
- A responsible and reliable attitude to ensure that the daily adherence plan is being observed
- Secure that all customer contacts are being handled in an efficient and effective way
- Supply high-quality service through adherence to given processes and procedures
- Updating the database of customers and documenting activities and history for further contacts and
campaigns
- Reporting the most common issues to the support team for further
escalations

Benefits:

Paid professional technical training
30 RON/day meal tickets
Private medical insurance
Discounts of to 40% at partners – electronics and telecommunications subscriptions
Discounts on eyeglasses, PC protective lenses and other services
Dentist discounts at partner clinics
Access to the 7card by Gympass monthly subscription
Special offer at partner banks
A well-defined career path with many opportunities to grow in different directions
Exposure to a multicultural and multilingual environment.