Candidatul ideal

- Preferable college degree or related work experience
- Excellent written and verbal communication skills in Slovak
- Good English skills
- Good MS Office skills
- Excellent customer service skills
- High motivation and enthusiastic approach
- Self-organized
- Planning and prioritization skills
- Effective decision making
- Knowledge and experience with measuring and improving customer satisfaction and loyalty across
broad functional areas and diverse geographies
- Familiarity with ticketing systems
- Life experience to apply to managing situations
- Early adopter of technology
- Makes the customers feel confident that their needs are being met
- Dependable, reliable, and able to perform duties with minimum supervision.

Descrierea jobului

- Communication via emails, tickets, and chat with existing customers in order to solve their issues related
to the products
- Giving information about the client to existing customers and prospects via email, handling tickets, and chat
if available for specific LOB and handling the inquiries in a case-closing manner
- Secure and deepen client retention, contribute to excellent customer support and
recognize/promote suitable products and services
- Secure that all complaints are being recognized, recorded confirmed, and solved effectively
- A responsible and reliable attitude to ensure that the daily adherence plan is being observed
- Secure that all customer contacts are being handled in an efficient and effective way
- Supply high-quality service through adherence to given processes and procedures
- Updating the database of customers and documenting activities and history for further contacts and
campaigns
- Reporting the most common issues to the support team for further escalations
Our offer to you:

• Transportation nightshifts until the accommodation.
• Meal tickets (30 RON/day).
• Private medical package.
• Paid professional training.
• Internal development opportunities - career path.
• Discounts with our current partners.
• Access to the 7card by Gympass monthly subscription.
• Employee assistance/wellbeing program subscription.