In this role, you would offer support to Italian speaking clients and:

• Provide information about products and services and troubleshoot technical issues communicating clearly and effectively, both in written and verbal
• Answer customer inquiries and resolve customer issues in an efficient and timely manner
• Isolate and resolve complex technical issues through appropriate troubleshooting methodology
• Navigate through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
• Multi-task, prioritize, organize and balance workload
• Approach problems flexibly, adapt and modify approach without compromising outcome

We offer:

• Working from home, from any location in Romania
• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Reimbursement for your public transportation subscription, after the trial period (if you work from office)
• Gym subscription reimbursement, after the trial period
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​