Join our newest support team in Romania as a Customer Care Advisor with Italian & English!



What we expect from the ideal candidate:

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• Advanced (C1) level of Italian, Medium (B2) level of English
  
• Availability for a full-time schedule: Monday-Sunday, 09:00-21:00
  
• Availability to work from home, anywhere in Romania
  
• Education level: minimum BAC degree
  

Technical knowledge and expertise:

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• Professional and/or personal technical troubleshooting experience
  
• Familiarity with iOS and/or macOS, or comparable technology, is preferred
  
• Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
  
• Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
  
• Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time 
  

Customer service focus:

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• Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
  
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
  
• Obsesses over the customer experience and constantly strives to exceed their expectations
  
• Able to communicate clearly and effectively, both written and verbal (in required language)
  
• Able to effectively tailor communication and style to different audiences and read verbal and non-verbal cues
  
• Approaches problems flexibly and is able to adapt and modify approach without compromising outcome 
  

Learning aptitude:

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• Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
  
• Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
  
• Stays curious and inquisitive in the pursuit of professional excellence
  
• Effective time management strategy including ability to multi-task, prioritize, organize and balance workload 
  

Resilience:

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• Able to self manage and work independently in a fast-paced and highly-demanding environment
  
• Embraces repetition of core job duties, yet eager to take on more responsibility when needed
  
• Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
  
• Self-awareness to identify, address and manage navigating through challenges associated with the role
  
• Remains focused and poised despite criticism and setbacks
  
• Eager to receive feedback, embraces coaching and demonstrates changes as a result
  
• Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
  

In this role, you would offer support to Italian speaking clients and:

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• Provide information about products and services and troubleshoot technical issues communicating clearly and effectively, both in written and verbal 
  
• Answer customer inquiries and resolve customer issues in an efficient and timely manner
  
• Isolate and resolve complex technical issues through appropriate troubleshooting methodology
  
• Navigate through multiple systems and tools to research, comprehend and deliver solutions to customer in real time 
  
• Multi-task, prioritize, organize and balance workload 
  
• Approach problems flexibly, adapt and modify approach without compromising outcome 
  

We offer:

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• Working from home, from any location in Romania
  
• Stable job, in a multicultural fast-growing environment
  
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
  
• Monthly meal tickets
  
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
  
• Private medical subscription coverage
  
• Extra health benefits: special discounts for dental care and optical services with our partners
  
• Reimbursement for your public transportation subscription, after the trial period (if you work from office)
  
• Gym subscription reimbursement, after the trial period
  
• Free subscription to the Bookster virtual library
  
• Dedicated psychologist available for free sessions (online or face to face)
  
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
  
• Paid training and international career opportunities
  
• Multilingual exposure - improve your spoken and written language skills
  
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​
  

 
Benefits

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• 
  Performance bonus
  
  
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  Special events bonus
  (ex: Easter, Christmas)
  
  
• 
  Medical subscription
  
  
• 
  Dental subscription
  
  
• 
  Gym membership
  
  
• 
  Bookster subscription
  
  
• 
  Meal vouchers
  
  
• 
  Gift vouchers