As Customer Care Associate:

You will manage orders, receptions and reporting for the company in a GDP environment as part of the Supply Chain team.

In this role, you will:
Fulfill orders from Wholesaler customers, including export orders
Invoice based on alignment with Trade department and customer, depending on stock availability. Check that e-invoice automatic transmission is performed and escalate in case it is not.
Send the orders to warehouse for picking and confirm to customer number of pallets and pick-up date
Manage and track complaints resolution. Perform returns
Issue monthly credit notes according to validated reports received
Contribute to reception process, including sending the PO to warehouse and issue the UIT code
Move goods from sellable storage location to quality or blocked storage locations.
Month closing activities like checking that all orders and receptions are closed. Participation in annual inventory count.
Performing reports for compliance purpose or for business needs: stock and sales report, check the automated stock reconciliation report, Intrastat, environment fund, Fill rate (OTIF), daily sales.
Test systems in case of changes (UAT), with support from technical team.