Customer Service Team is responsible for assisting customers with inquiries by providing any information they may request about their financing or products and guide them when solving any type of problem that may arise. Ensuring positive customer interactions is the key focus area in this role. In order to develop a vibrant business centre whilst ensuring the needs of our customers and dealers are met at all times, we aim to cross-train our Employees in various areas of the business. Providing a wider business knowledge and varied skills to our employees will help them grow professionally and build a career.

Responsibilities :
- Handling incoming and out coming telephone calls, mail and correspondence from / to customers, dealers, insurance companies, lawyers and experts including validating their identity, checking data for correctness, and forwarding calls / mail / correspondence to the relevant department if necessary.
- Processing of all client inquiries including diligent verification, proper data entry and approval within the scope of work or processing for approval by a higher level of competence.
- Placing incoming customer/dealer orders received by telephone, post, fax, e-mail using available systems, including: processing requests for contract replacements (financing and leasing) and account statements ; constant maintenance of customer database, such as address, bank and payment details, carrying out authorization, administration and verification of vehicle documentation; creation and processing of system inquiries.
- Processing of repair damage including invoice requests and authorization of insurance coverage.
- Address research based on available reports and system information.
- Processing of up to 45 days overdue customer contracts using the collection system: dispatch of system letters from the collection system; agreement of payment dates for up to 45 days overdue contracts; documentation of customer contacts and agreements in the collection system.

Requirements:
- Fluency in spoken and written German language - Candidate should be able to hold seamless conversations in German over phone with dealers, customers, suppliers (agencies) and other external parties.
- Working knowledge of English language - Candidate should be able to understand in-person conversations in English as part of training modules or regular discussion and read emails/documents written in English. Basic fluency in language will suffice.
- Previous experience in role of a Customer Service / Collections agent with banking or non-banking financial firms is preferred.
- Knowledge about the automotive finance or banking industry would be an advantage.
- Good comprehension skills and ability to quickly understand new processes.
- Good knowledge of working with MS Office & IT Applications in general.