Inviting applications for the role of Customer Facing with Hungarian- Remote Romania

Purpose of the job:
Ensuring the required level of customer service, according to business needs and strategies of Sales, Supply Chain and Finance departments, within cross-functional teams. Responsible for the relationship with the external and internal customers for the order to cash process (orders, deliveries, returns, escalated claims, escalated overdue, etc.) and solve any issue in order to achieve the objectives fixed in terms of service and receivables. Ensuring efficiency and a high standard of operations: identification and removing inefficiencies in the processes, making improvements in the daily operational work. Coordinating all required continuous improvement actions.

Responsibilities

• Accountability (Deliverable Outputs):
• Provide requested services to customers as a part of Service Catalogue
• Review and provide information about the situation of their orders, deliveries and invoices data
• Monitor customer compliance to agreed logistic trade terms
• Review and provide logistic or descriptive information of products
• Inform the customer about the out of stock proactively and when that affects the order
• Manage the unloading time slots with customers
• Review and provide information about escalated cash collection, claims and credit situation
• Maintain the record of the most common issues and problems and their solution status
• Accountable for an alert generated by its own customers and ensure they are solved within agreed times
• Ensure proper Master Data
• Coordinate Master Data requests from customer/ other functions
• Follow up if needed with the customer regarding product & price lists for master data updates
• Maintenance of customer contacts
• Support proper Order Management process
• Review blocked orders for delivery for certain scenarios, e.g., minimum order quantity, requested delivery date, etc. with the customer and in cooperation with Order Validation Specialist
• Monitor that customer place orders according to the agreed schedule and rules
• Support proper Claims Management process
• Ensure proper flow of claims between customer
• Contribute to the proper return process by clear rules agreement or direct contact with customer f needed
• Claims resolution communication (pricing, logistic, trade terms) to customers as per customer Service Catalogue
• Ensure the readiness of customer to accept rejection of their claims and pay disputed value
• Deal with escalations form price, logistic and trade terms Claims Specialists
• Liaise with the Stock Management Specialist and/or 3rd Party Logistic Providers for urgent delivery issues
• Support Cash Collection & Credit Management activities
• Follow up escalated overdue invoices with the customer
• Support the whole team with the actions mentioned in B2C agenda
• Lead continuous improvement agenda for E2E process
• Perform analyses
• Developing cooperation and removing inefficiencies in the activities of the customers, sales and other roles
• Having expertise knowledge and full understanding of operational and business KPI,
• Sharing wide CS experience as best practice
• Proactively leading the agenda independently with different stakeholders

What can we offer?

• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural environment;
• Various trainings (initiating, soft skills).
• Possibility of development;
• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).