Customer Logistics - 1 year contract
Adaugat: 1 săptămână în urmă
Prohuman
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▪ Ensure the order acceptance, the complete order processing and the delivery to international customers (Monitor order entry and create orders)
▪ Coordination of special freights
▪ Daily coordination of delivery dates with customers, production, demand fulfilment and sales
▪ Allocate available stock due to orders
▪ Create, review and submission of standardized documents (e.g. order confirmation, back order overview).
▪ Responsible for the response in customer portals.
▪ Processing of customer inquiries (requirements in customer web portals).
▪ Handling of Handle and resolve customer inquiries via e-Mail and phone in a timely and accurate manner.
▪ Provide outstanding customer service to improve customer satisfaction and relationship special customer requirements in collaboration with other Interfaces.
▪ Ensure the claim acceptance incl. handling of returns and the complete claim processing (logistic claims).
▪ Enter technic related claims and transfer/ tracking to QS/ QM.
▪ Initiation of the required measures.
▪ Documentation of the claims in SAP Modules: SD, WM/ EWM and QM.
▪ Creation of Claim Analysis (Quantity, Type of error, failure key, processing time)
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