Short company description

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.





Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam.





We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

Requirements

How You Can Create Influence:



Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.

Previous experience in an outbound call center or a related sales position preferred;

Demonstrate a sales-oriented mindset.

Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.

Graduates in any discipline or undergraduates are welcome.

Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.

Proficiency in Microsoft Office and Outlook.

Willingness to work in a contact center environment.

Responsibilities

Key Accountabilities:



Communicating with customers, making outbound calls to potential customers, and following up on leads;

Understanding customers’ needs and identifying sales opportunities;

Keeping up with product and service information and updates;

Other info

Perks and Benefits:



Competitive salary package, reflecting your expertise and contributions.

Performance-based sales bonus with significant earning potential, rewarding you for meeting and exceeding sales targets.

Meal tickets.

Private medical subscription.

“Bring a friend” Referral Program – Consistent rewards for recommendation.

Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance.

Permanent contract with the potential for advancement, providing stability and security.

Fully paid training provided by the company.

Exciting career growth opportunities within a globally renowned organization.

Engaging projects with leading global brands, offering diverse and rewarding experiences.

Supportive and collaborative work culture, fostering both personal and professional development.

Please note that this is a long-term contract opportunity.





Specifications for the working environment :



Dynamic, young and diverse environment

Full equipment provided by company

Modern equipped kitchen and lunch area – including latest coffee/tea machines

Facilities for work environment (Subway and all public transportation, local shops, restaurants and pharmacies)





It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Benefits

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  Performance bonus
  
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  Medical subscription
  
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  Meal vouchers