Main responsibilities will include, but not be limited to:

• Effectively manage the incoming calls and emails
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Assist in implementing and/or correcting the internal procedures, in accordance with the worldwide standards and SOPs of APMT network- Reinforce A.P.Moller-Maersk Group culture, value and reputation and ensure compliance with the A.P.Moller-Maersk Group policies

WE OFFER:
Diverse local and international career opportunities. A dynamic team and work environment. An open, modern and value-based company culture. Extensive options for learning and personal development. Attractive salary package, meal vouchers, medical insurance.